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| Endorsements: St. Helena Hospital | |||||||||
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April 21, 2008 Dear Gary, Now that we have passed the first trimester of TBH's involvement at St. Helena Hospital, I wanted to give you my overall impressions of how it's working out. Superb! Wonderful! Outstanding! I anticipated the usual start-up challenges and have found them to be well within expectations. Communication with everyone at TBH is open, timely and constructive. The volume goals we discussed were achieved within weeks, surpassing our initially projected time lines. The best example of TBH's excellent work that I can give is that in November and December of 2007 our ADC was between 9 and 10 patients per day in a 21 bed unit. This was frustrating for us given that we were turning patients away due to lack of physician capacity and support. Drs. Jackson and Zeff joined out team in mid-January and we experienced an immediate jump in census and finished January at 13 ADC. Once in full swing our ADCs for February and March ended at approximately 18 patients per day. St. Helena Hospital had not seen this census for many years with even more physicians on staff! Not only are we delighted with the census increase but have received numerous anecdotal reports that there has been an enhancement in the quality of care that our patients are receiving. I attribute this to something you and I discussed early in our discussions - the doctors are physically present on the unit throughout the entire day and can thus answer questions in "real-time" and be actively involved in treatment planning and implementation. Drs. Jackson and Zeff have brought quality, efficiency and collegiality to our institution and we are moving in the direction of providing enhanced patient care and staff support at St. Helena Hospital. Thank you and your group for working with us. Guy C. Qvistgaard, MS, MFT |
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